Help & Support

How can we help you?

QWIDPRO aims to support both Freelancers and Employers, through our online facilitation service. Should you have any queries, please feel free to submit a query. In the meantime, please see our Frequently Asked Questions (FAQ’s) below:

  • How do I register as a Freelancer

    Visit and click the sign up link. Answer a few short questions and get your profile loaded.

  • How do I register as an Employer?

    Visit and click the sign up link. Read through the terms and conditions and if you are in agreement, click on the accept terms and conditions and enter all your profile details. Once signed up, don’t forget to verify your e-mail address.

  • What is an Employer?

    An Employer is a person or company looking for assistance or resources to assist with any project, opportunity or business. Employers have the opportunity to post any available roles or projects on the QWIDPRO platform to invite interested Freelancers to bid.

  • How do i get verified as a Freelancer?

    On completion of the registration form, you will be sent a verification code via e-mail, which will need to be entered under the verification section in your profile to confirm your e-mail address.

  • What is the difference between Hourly vs Fixed price projects?

    When an Employer creates a post, they can select two methods of payment settlement:

    Hourly: This would require the Freelancer to keep track of time spent to complete a project. This time needs to be approved by the Employer, where after, an invoice will be raised based on the time worked.

    Fixed Price: This would be a fixed project cost agreed between the Freelancer and the Employer before a job or project is commenced. These payments can be made in progress payment based on milestones reached.

  • What does the status "Hired", "Cancelled" & "Completed" mean?

    Hired: When an Employer has purchased or ordered the service & skills of a freelancer for a project. The Employer and freelancer can communicate via chat to share project files, project briefs and more after the “Hired” status has been selected by the Employer.

    Cancelled: When an Employer for any reason decides to cancel the request or order of a freelancers service and skills. The Employer is required to provide a reason for cancellation.

    Completed: When a project is complete, the Employer can mark the project as completed. This means that the Employer will now have to make payment and the freelancer will be paid for the completed work.

  • What are milestones?

    Milestones are measures of the progress to be made on a project and they can be set before a project or job commences.

    For example, a project may be to build a website at a fixed fee. It may be set that the Employer will be invoiced and would be required to make payments at various stages of completion.

  • As a Freelancer, How do i receive due payouts/ earnings?

    When a project, service or milestone is completed, a payment will be due. You can see what payments are due to you and your past earnings on your login dashboard.

    QWIDPRO will release the payment within 10-14 working days after marked as completed.

    No payouts will be released if you have not completed the ‘Payout Setting’ on your dashboard menu. Any incomplete or incorrect banking details cannot receive a payout.

  • 'Pending balance' vs 'Amount to be paid out'

    Pending balance: This is the money that has not been paid to you yet, as a Freelancer, yet, due to the project still ongoing or not yet marked completed by the Employer.

    Amount to be paid out: This is what QWIDPRO has to release to you for a completed project – this can take between 10-14 working days to be released.

    Please note QWIDPRO will not allow a payment amount below £30.00.

  • What payment platform is used and how much does it cost?

    Stripe is used to facilitate payments from Employer to Freelancer, with QWIDPRO acting as the intermediary to collect the payments and facilitate the payout.

    A fee will be charged on each transaction for amounts received from Employers as well as on amounts paid out to Freelancers.

    Please note QWIDPRO will not allow a payment amount below £30.00

  • How much does it cost to use the platform as an Employer?

    There are various Employer packages available. There is no charge to register a profile, but once you have signed up, visit the packages section of your dashboard to see the various package options.

  • Who is responsible to ensure that my project is completed as an Employer?

    QWIDPRO is a search engine for Freelancers and as a result, will make information available to the Employer through Freelancer profiles in order to allow the Employer to make an informed decision regarding the Freelancer and whether or not to utilise their services.

    The onus remains, on the Employer to ensure that the Freelancer receives the necessary direction and guidance to deliver on the Employer's expectations and remains responsible to ensure that the Freelancer delivers.

  • As an Employer, can I invite Freelancers to send a proposal for my project?

    Yes, Employers with membership packages have the ability to invite Freelancers to send proposals for projects they have posted.

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